At Under Armour Shop, we are committed to providing high-performance sports gear and apparel for athletes worldwide. Our Shipping and Returns Policy is designed to ensure a seamless experience from the moment you place your order to the day your gear arrives. Please review the following information carefully.

Shipping Information

We ship globally (excluding Asia and some remote areas). Below are our shipping options:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Minimum Order: $50
    • Delivery Time: 15-25 business days after shipment

Order Processing Time: All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with an item, we offer a straightforward returns and exchanges process within 15 days of receipt.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request:
    • Email our customer service team at [email protected] within 15 days of receiving your order.
    • Include your full name, order number, item(s) to return/exchange, reason, and preference (refund or exchange).
  2. Wait for Authorization:
    • Our team will respond within 1-2 business days with a return authorization number and shipping instructions.
    • Do not ship items without authorization—unapproved returns may be refused.
  3. Package and Ship:
    • Securely package the item(s) in original condition with tags attached.
    • Include a copy of your order confirmation or return form.
    • Use a trackable shipping service, as you are responsible for items until they reach our facility.
  4. Processing:
    • Once we receive and inspect your return (within 3-5 business days), we will process your request.
    • Refunds are issued to the original payment method, exchanges are shipped within 1-2 business days, or store credit is issued as an electronic gift card.

Refund Timeline and Methods

  • Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days after processing to original payment method.
  • PayPal: 3-5 business days after processing to original PayPal account.

Note: The time for the refund to appear in your account may vary depending on your financial institution.

Non-Returnable Items

For health and safety reasons, the following products are final sale and cannot be returned or exchanged:

  • Arm & Leg Sleeves (due to hygiene concerns)
  • Baseball & Softball Arm Sleeves (due to hygiene concerns)
  • Baseball Cleats (if worn outdoors)
  • Balls (if removed from original packaging)
  • Any personalized or custom items
  • Items without original tags or packaging
  • Products that show signs of wear, washing, or damage

Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We will provide a prepaid shipping label and expedite your replacement at no cost to you.

International Returns

We accept international returns (excluding Asia and some remote areas). Customers are responsible for any customs fees, duties, or international shipping costs. Refunds are issued in US Dollars based on the exchange rate at the time of processing.

Contact Us

Our customer service team is here to help! Reach out with any questions:

  • Email: [email protected]
  • Address: Under Armour Shop, 1364 Murry Street, Virginia Beach, US 23464

We typically respond within 1-2 business days.

Thank you for choosing Under Armour Shop—where performance meets customer satisfaction!