At Under Armour Shop, we stand behind the quality of our sports gear and apparel. We want you to be completely satisfied with your purchase from newsportgearsales.com. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Quick Overview: We accept returns and exchanges within 15 days of receipt for most items. Products must be unworn, unwashed, and in original condition with tags attached. Some specialized equipment may be final sale (see details below).

Return & Exchange Timeframe

You have 15 days from the date you receive your item to initiate a return or exchange request.

Step-by-Step Process

1. Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information:

  • Your full name
  • Order number
  • Item(s) you wish to return or exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange
  • If exchanging, specify the desired size/color/product

2. Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and address
  • Any special instructions for your return

Do not ship items without authorization – unapproved returns may be refused.

3. Package and Ship

Securely package the item(s) in their original condition with all tags attached. Include a copy of your order confirmation or return form. We recommend using a trackable shipping service as you are responsible for items until they reach our facility.

4. Processing

Once we receive and inspect your return (typically within 3-5 business days after arrival), we will process your request according to your preference:

  • Refunds: Issued to your original payment method
  • Exchanges: New items shipped within 1-2 business days after processing
  • Store Credit: Issued as an electronic gift card if preferred

Email Template for Return/Exchange Requests

Use this template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Under Armour Shop Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [Please specify] [For exchanges: I would like to exchange for: (Product Name, Size, Color)] Please advise on the next steps for returning the item(s). Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund Timeline and Methods

Payment Method Processing Time Refund Method
Credit/Debit Card (Visa, MasterCard, JCB) 5-10 business days after processing Original payment method
PayPal 3-5 business days after processing Original PayPal account

Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.

Non-Returnable Items

For health and safety reasons, the following products are final sale and cannot be returned or exchanged:

  • Arm & Leg Sleeves (due to hygiene concerns)
  • Baseball & Softball Arm Sleeves (due to hygiene concerns)
  • Baseball Cleats (if worn outdoors)
  • Balls (if removed from original packaging)
  • Any personalized or custom items
  • Items without original tags or packaging
  • Products that show signs of wear, washing, or damage

Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage/defect. We will provide a prepaid shipping label and expedite your replacement at no cost to you.

International Returns

We accept international returns (excluding Asia and some remote areas). Customers are responsible for any customs fees, duties, or international shipping costs associated with returns. Refunds will be issued in US Dollars according to the exchange rate at the time of processing.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: Under Armour Shop, 1364 Murry Street, Virginia Beach, US 23464

We typically respond to all inquiries within 1-2 business days.

Thank you for shopping with Under Armour Shop – where performance meets customer satisfaction!